Refund policy
At Novoy Decor, we are committed to delivering your order in perfect condition.
Eligible for Return or Refund
Returns or refunds are accepted only in the following cases:
- Wrong item received
- Damaged item received
- Defective item received
- Missing item(s) in the order
All requests must be raised within 48 hours (2 days) of delivery.
How to Raise a Request
To request a return or refund, email us at novoydecor@gmail.com with:
- Your Order Number
- A brief description of the issue
- An unboxing video (mandatory for damaged, defective, or missing item claims)
- Supporting photos or videos, if requested
Claims submitted without the required unboxing video for damaged, defective, or missing items may not be approved.
Refund Process
Once we verify your claim, we will notify you of the outcome.
If approved, we may provide:
- A full refund,
- A partial refund, or
- A refund for the missing item(s), where applicable.
Approved refunds are processed to the original payment method within 7–10 business days.
Non-Returnable Items
Returns, refunds, or exchanges are not accepted for:
- Change of mind
- Ordered by mistake
- Didn't like the product
- Wrong size or variant selected
- Used or damaged products due to misuse
- Products returned after 48 hours of delivery
- Claims without the required unboxing video (where applicable)
- Gift cards, personalized/custom-made items, sale/clearance items, perishable goods, and beauty & personal care products
Exchanges
We do not offer exchanges. If your order qualifies under this policy, the eligible item will be refunded (or otherwise resolved as applicable). You may place a new order separately if needed.